The definition of expectation reads: a strong belief that something will happen or be the case.
In the home organising business, we believe you should always exceed customer expectations. You want to “wow” your customers and the easiest way to do this is via great customer service. But what does great customer service do for you?
Keep reading for our top reasons why you should always exceed customer expectations – they’re pretty straight forward and we’re 100% certain you’re going to agree!
- Good customer service can lead to referrals
What is the first thing most people do when they’re really happy with a service? They tell their friends and family, of course!
A few good words from one customer can lead to another customer and then another…
It can also assist in repeat business. Someone who has a consultation, may decide to purchase a package and potentially open up their home for even more Home Sorted! magic touch.
- Excellent service helps build the public profile of your business
All the marketing in the world will be no help, if the public profile of your business is negative. Just like referrals, exceeding customer expectations can assist in building your public profile and strengthen the integrity of your brand simultaneously.
- Fantastic service can lead the way for business partnerships and collaborations
When working in a small area it’s important to be open to partnerships and collaborations. And what’s the easiest way of gaining these? Exceeding customer expectations.
You never know, one consultation may find you in the same room as another business leader or someone with ties to community events. Ensure you have your A-game ready at all times and be on the lookout for opportunities – you never know where they’ll come from.
- The life of any business grows with good customer service
What does each and every failed business have in common? Poor customer service!
That’s right, failed businesses often forget to take their customer’s needs into consideration and find themselves right back where they started – with no customers.
We’ve told you why it’s important to always exceed customer expectations! But now we’d love to hear what you think good customer service looks like? Feel free to share your views with us in the comments below!