When was the last time you updated your voicemail greeting?
In today’s fast paced society, where texting and instant messaging has become the norm, it can be easy to let traditional methods fall behind.
But what are professional voicemails and their greetings so important?
With the perfect professional voicemail ready to go, not only will you come across as self-assured and poised, but you will also increase your credibility and encourage listeners or potential customers to give your business a try – therefore boosting your chance of turning phone enquiries into sales. And we sure like the sound of that.
This is why we’ve compiled our top tips for recording the perfect voicemail greeting. It might be time to give yours a shake-up!
What should I include?
There is so much you could say in a voicemail greeting, but time is short, so it’s best to get directly to the point with these top items:
- Name whose voicemail the caller has reached
- Apologise that you cannot answer their call right now
- Invite the caller to leave a message
- List any additional options that are available – can you direct the caller to your website for information?
You should also aim to keep your voicemail greeting no longer than 25 seconds in length. Anything longer than this will lose the interest of the caller and result in more hang-up messages than you can possibly count.
Can you provide an example?
A simple voicemail script may look like the following:
“Hello, you’ve reached [name] at [business name/location]. Sadly, I am unable to take your call right now, but please leave your name, contact information, and reason for reaching out, and I’ll be in touch as soon as possible.”
If you think a visit to your website would help potential customers, your script may look similar to this one:
“Hello, you’ve reached [name] at [company]. I’m unable to take your call right now. If you’re looking for more information, please check out my [website/Facebook page]. If you still have questions or would like to chat further, please leave your name and contact information, and I’ll be in touch as soon as possible.”
What format do you use for your voicemail? We’d love to hear if you’ve found one that works for you in the comment section below.