It should come as no surprise that customer service is the building block of any successful business – it can also be what turns a good business bad.
For this reason, we’ve compiled our favourite tips for improving customer service and ensuring business success!
- Be personal
The first rule of customer service is to be personal – this is why we always recommend that business professionals communicate to their customers by name. Most people love to hear their preferred name spoken by others, so you really cannot go wrong.
- Patience is key
Second up is patience. It can be tiring answering the same questions time and time again, however it’s essential to be patient with all customers. Take your time when working through your product or service and be ready to answer any and all questions that may arise. Which brings us to our next point!
- Ensure you know your product well
One of the biggest signs of good customer service is confidence – and this usually stems from knowing your product or service well. Try and learn as much as possible about what you are offering to ensure that you’re able to answer questions at a moment’s notice. If your memory can be bad at times, consider having flyers made up so you have something in paper to reference.
- Be willing to learn
Another good sign of customer service is a willingness to learn. Great business professionals will always take time to communicate with their customers and learn about the problems they are currently having. When you learn more about your customers problems, you’re able to devise better strategies for solving them – and in turn build trust with your customer! Doesn’t that sound like a win-win situation?
- Follow up when you say you will
Lastly, good customer service stems from the ability to follow though! Always follow up when you say you will, do your due diligence, and be prepared to problem solve.
Business professional who are willing to go the extra mile are often the ones who make it!
How do you work on your customer service skills? Share your tips in the comment section below.